Shipping policy
Here is a professional USA + Canada Shipping Policy you can use for Maplefy (good for Shopify or ecommerce store):
Shipping Policy – Maplefy
Last Updated: June 2026
At Maplefy, we are committed to delivering your orders safely and as quickly as possible across the United States and Canada. Please review our shipping policy below for complete details regarding order processing, shipping times, fees, and delivery expectations.
Order Processing Time
All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Please note:
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Orders placed on weekends or holidays will begin processing on the next business day.
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During high-demand periods, processing times may be slightly extended.
Shipping Locations
We currently ship to:
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United States (All 50 States)
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Canada (All Provinces and Territories)
At this time, we do not ship to countries outside the USA and Canada.
Estimated Delivery Times
United States
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Standard Shipping: 5–10 Business Days
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Express Shipping (if available): 2–5 Business Days
Canada
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Standard Shipping: 7–12 Business Days
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Express Shipping (if available): 3–6 Business Days
Please note that delivery estimates may vary depending on carrier delays, weather conditions, customs processing, or peak shipping periods.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
We may offer:
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Free Shipping on qualifying promotional orders
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Flat Rate Shipping on selected products
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Express Shipping at additional cost
Shipping fees are displayed before payment confirmation.
Order Tracking
Once your order ships, you will receive a tracking number via email.
You can use this tracking number to monitor your shipment status through the shipping carrier’s website.
If you do not receive tracking information within 5 business days, please contact us.
Customs, Duties & Import Taxes (Canada Orders)
For orders shipped to Canada:
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Customers may be responsible for customs duties, import taxes, or brokerage fees depending on local regulations.
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These charges are not included in the product price or shipping fee unless clearly stated during checkout.
Maplefy is not responsible for customs-related delays.
Incorrect Address Information
Customers are responsible for entering the correct shipping address at checkout.
If an incorrect or incomplete address is provided:
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Delivery delays may occur
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Additional shipping charges may apply
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Orders returned due to incorrect address may require reshipment fees
Please contact us immediately if you need to update your address after placing an order.
Lost or Delayed Packages
Once an order has been handed over to the shipping carrier, delivery timing is managed by the carrier.
Maplefy is not responsible for delays caused by:
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Weather disruptions
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Customs inspections
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Carrier service interruptions
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Incorrect shipping information provided by customers
If your package appears lost, please contact us and we will assist in investigating the shipment.
Damaged Items
If your order arrives damaged:
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Contact us within 48 hours of delivery
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Include photos of the damaged product and packaging
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Our support team will review and arrange a replacement or suitable resolution
Order Changes & Cancellation
Orders can only be changed or canceled within 12 hours of purchase.
Once an order has entered processing or shipment, cancellation may no longer be possible.
Contact Information
If you have questions regarding shipping, please contact us:
Maplefy Customer Support
Email: support@maplefy.com
Business Hours: Monday – Friday
Response Time: Within 24–48 Hours